Customer Service
- Shipping & Delivery
- Returns & Replacements
- Ordering
- Payment
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We ship to all countries worldwide except to PO Box. If you are unable to find a shipping method during your checkout, you may contact us at sales@onlinebead.com for a special arrangement. All our shipping rates are discounted rates, we also have a FREE MALAYSIA/SINGAPORE/US SHIPPING option for order over USD50. We ship with USPS, POS EXPRESS, POS LAJU, SKYNET, UPS SAVER etc and their delivery time varies depends on the destination and the services on your area. ( the cheaper services we have are slower, while the more expensive shipping options are faster )We will provides with the online tracking number after we deliver your product if a tracking number is available for the shipment. International shipping charges may vary ± 10%, and if it is required, buyer will need to top up the balance. Buyer may cancel the order if the shipping charges is not acceptable.
- Returns & Replacements
- Onlinebead.com is committed to produce & deliver quality products to your satisfaction. But in any case of dissatisfaction with any item you have purchased, simply mail it back to us with the Original Packing within 7 days upon reception. We will honor your request for an exchange or we will give store credit for returned merchandise. (excluding the freight charge). Each item can only be exchanged once. We have the right to replace with other product if the item you wish to exchanged is out of stock. Kindly take note that earring and online tutorial is not exchangeable/refundable .
- Ordering
- Our order processing time takes 1-2 business days, except weekends and Malaysia Public Holiday, from the time of a cleared payment, for each internet order.
- Payment
- Credit card payment is possible for all clients. When you place orders with Credit Card on our site, the transaction is handled by NBpay Internet Payment Solutions. NBpay is secured and verified by high-grade 256-bit SSL encrption. This system is certified and allows us to accept payments such as Visa, Mastercard, MEPS, FPX, Mobile Money, Pospay, MEPS CASH, WEB CASH. This system is also allow us to accept payment from Maybank2u.com, maybank, Maybank2e.net, Public Bank, PBeBank.com, Hong Leong Bank, CIMB Clicks, Bank Islam, AllianceOnline, Ambank Group, AmONline, RHB, RMB/Chinese Yuan Online Payment. Please visit the following web-site for more information about the secure process that we use - NBPay.
* Please note that if you pay by Credit/Debit Card we may require additional verification documents, in order to avoid online fraud. In case we email you this request - we will ship your order only after receiving the necessary documents by fax or email. We also accept Paypal payment method. - Viewing Orders
- You may login to view your order under My Orders section.
- Updating Account Information
- Login to your account. You may update your account information anytime under your Account.
